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My 81 year old parents purchased patio furniture from Costco in 2016--within weeks the bottom (part the chair sits on) had broken off of the chair. I emailed Barbara at Agio, who said that if I would send pictures they would honor the warranty and send me a replacement.

I sent the pictures. After months had rolled by I still had not received a replacement. I emailed her and she gave me the lengthy lie about how the part was on back order from China. So I waited.

Now 6 months later, still no replacement, so I emailed her again only for her to email me and say the exact same thing, that it is on back order from China and will take 6 weeks to arrive. After discovering all of these negative reviews, I know she is a Liar and that we will never receive a replacement.

I am going to talk to the manager of Costco with all of these negative reviews in my hand to see if they can STOP CARRYING AGIO PRODUCT'S IN THEIR STORES. I also intend to write a negative review on every website I can find...

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Deliver product or service ordered.

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Guest

I dealt with the same lady named Barbara.. she was excellent to deal with.

Guest

The company refunded my parents the full amount for the patio set. I have to say they ultimately took care of the problem.

We are now pleased with the service we have received from Agio. Thank you!

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