My wife and I purchased an agio patio dining set and it came out of the box with the protective cover having a tear on the seam.Agio sepcifically provides documents with their product stating 'do not take it back from the place of purchase, but call their customer service line instead'.
We did this and provided them with all the details they asked for. We did lose our receipt from Costco (where we bought it from) so we emailed Agio a copy of our Costco Master Card showing we got it there. We also sent pictures and everything else they asked for, but just send response email after email asking for more details. RIDICULOUS especially considering how cheap the cover is.
Be prepared to get the run around from their customer service team. We talked to Shema Moise from their customer service team and she was completely useless in attempting to help.
You will be better off returning the product from where you bought it instead of dealing with this company (Agio).....TRUST ME!!!!
More Review Details
- Reason of review:
- Damaged or defective
- Preferred solution:
- replacement cover
- Monetary loss:
- Product or service
- Agio Patio Furniture
- Review category
- Furniture and Decor
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "I bought a red leather couch. It was on sale at $1500. Regular over $2000. I thought I was buying a leather couch that would last for..."
- "We recently bought a floor model Liberty Sectional from Furniture Row after watching it for several months. It finally went on sale and we went to the store only to..."
- "My pillow.com claims if you buy one you get one free. That's a bunch of BS !!! You can get the same my pillow at Wal mart..."
- "I purchased two of the toilet bowl lights and installed it but the light does not turn off. It is on constantly therefore it will wear out the batteries much..."
- "My son ordered a hoodie without permission / I attempted to cancel immediately / Web site will not allow you to cancel order, must call support line / Support line..."
- "...I noticed that the leather is peeling off from lots of places.I didn't even use the bag..."
- "MAR 17/2015 GOT A NEW FRIDGE FROM SEARS THE FREEZER LEAKS WATER INTO THE FRIDGE THE DOOR HAS A DENT IN IT.THE SHELVE THAT CAME WITH THE FRIDGE THE SHELVE..."
- "I am getting quite annoyed that Ancestry.ca keeps sending me emails when I have unsubscribed from ALL of them. Every time I get one now they will get a reply..."
- "We are warning you not to consider this company for employment or for service...... Bad employer/Management...they don't know how to give good service and manage businessBad attitude of employees...no..."